Better organised stays. Clearer owner updates.
Support the work between bookings: listing information, guest communication, check-in arrangements and property turnover.
Grayline coordinates agreed short-term rental tasks so owners can keep track of their property and guest requirements.
Discuss your requirements ↗
Support from listing setup to the next check-in.
Listing setup & updates
Organise owner-approved property descriptions, amenities, house rules and listing information.
Guest communication
Coordinate routine booking enquiries, arrival information and agreed guest communication.
Check-in & check-out
Arrange access instructions, handover tasks and arrival or departure coordination within the agreed scope.
Turnover coordination
Schedule cleaning and preparation with approved providers, and follow up readiness for the next stay.
Maintenance follow-up
Record reported issues, seek owner approvals and coordinate approved repair or service visits.
Owner reporting
Provide agreed updates on completed tasks, outstanding issues and operational requirements.
A practical workflow behind every stay.
We agree who handles guest communication, access, cleaning, maintenance and decisions. The proposal defines the service boundaries and reporting arrangements.
- Owner-approved listing information and house rules
- Defined guest communication coverage
- Agreed turnover and maintenance process
- Approval routes for costs and exceptions
- Clear coordination fees and third-party costs
How we get started.
Understand the operation
Discuss the property, existing listing, service providers and the support needed between guest stays.
Agree the scope
Define the tasks, responsibilities, approval limits, fees and reporting arrangements before work begins.
Coordinate & review
Follow up the agreed work, record outstanding items and review priorities with your nominated contact.
Before we begin.
Do you guarantee occupancy or rental income?
No. Bookings depend on demand, pricing, the property and platform conditions. Our proposal defines the operational support provided.
Are cleaning and repairs included?
The proposal identifies coordination fees and any included tasks. Cleaning, repairs, supplies and platform charges are identified separately.
Can you support an existing Airbnb listing?
Yes. We can discuss your current arrangements and scope the communication and property tasks you want help with.
Give every stay a more organised start.
Tell us about your property and how you currently manage bookings and turnovers.
Talk to Grayline ↗